Cookie Notice

This Cookie Notice explains how Reso Group Limited ("Reso", "we", "us") uses cookies and similar technologies on getreso.co.nz (the "site"). It should be read alongside our Privacy Policy.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function and help us understand how the site is used.

Essential cookies

Essential cookies make the site work. They can't be turned off. They remember your cookie consent choice and keep the site secure. No personal data is collected by these cookies beyond what is needed to operate the site.

One of these, reso-cookie-consent, stores the choice itself: whether you accepted or declined, and when. It is set on .getreso.co.nz, so getreso.co.nz and the Reso application share one record, and if you have already answered on one of them you should not be asked again on the other. It lasts one year, or until you clear it or change your choice. If your browser won't let a cookie be set in this way, we fall back to storing the same choice in your browser's local storage instead, on getreso.co.nz only.

Non-essential cookies

We use Google Analytics 4 to understand how visitors use the site so we can improve it, and Google Ads measurement to see which of our advertising brings people here. These cookies record which pages are viewed, how long you spend on the site, and whether a visit that began with one of our ads went on to a sign-up or a purchase.

We also use Contentsquare to see how people actually move through the site. It records the pages you visit, where you click and scroll, and where a visit stops, and it can replay a session so we can watch the path someone took. It sets its own cookies on your device for that purpose. It is a site-experience tool rather than an advertising network, and we do not use it to target advertising at you.

The explainer video on the site is hosted by Vimeo. The video player is not loaded when a page opens: it only loads if you have accepted non-essential cookies and then choose to play the video. We use Vimeo's Do Not Track setting to limit player tracking. When it loads, Vimeo receives technical information such as your IP address and browser details, and may use cookies needed for the player to work, under its Privacy Policy.

Non-essential cookies are only set if you accept them. Analytics and advertising storage are both denied by default, using Google's Consent Mode, and Contentsquare follows the same choice: it is not loaded at all unless you accept. If you decline, no cookies are set and nothing that could identify you or your device is recorded. We still count the visit itself, so we can see which pages are read, but each visit stands alone and cannot be linked to you or to anything else you do on the site.

If you accept and then sign up or buy, we send Google a measurement event for that. Your email address is turned into an irreversible SHA-256 hash in your browser first, so the address itself is never sent. The event carries the plan name and the amount charged, and nothing about any dispute.

In the Reso application itself, these tags run on three pages only: sign up, registration, and the welcome page after payment. They do not run on any page that shows a dispute, a document, a report, or an invited party's portal, and that limit is set in the application's own code rather than in a Google setting.

Managing your preferences

You can change your choice at any time. Use the "Cookie preferences" link in the footer to reopen the banner and update your preference. Your choice is stored on your device with a timestamp and a version number, and shared between this site and the Reso application so your choice is only ever asked once.

You can also clear cookies through your browser settings. Note that clearing cookies will remove your stored preference and the banner will appear again on your next visit.

Contact

If you have questions about this Cookie Notice, please contact us.