Privacy Policy

This Privacy Policy explains how Reso Group Limited ("Reso", "we", "us") collects, uses, and protects personal information when you use getreso.co.nz (the "site") and our services.

Information we collect

When you contact us, sign up for a beta, or create an account, we collect the information you provide - such as your name, email address, organisation, and details about your situation. We also collect analytics and advertising measurement data about how you use the site and how you reached it. If you decline non-essential cookies, that measurement is limited to the visit itself, with nothing stored on your device and nothing that identifies you or links one visit to another.

How we use your information

• To respond to your enquiries and provide our services.
• To improve the site and our services.
• To send you marketing communications, but only if you opt in.
• To comply with our legal obligations under New Zealand law.

Cookies, analytics and advertising

We use cookies to operate the site and, with your consent, to understand how it's used and to measure our advertising. We use Google Analytics and Google Ads for that measurement, and Contentsquare to see how people move through the site. Analytics and advertising storage start switched off: nothing is stored on your device until you accept non-essential cookies, and you can decline or change your mind at any time. If you decline, we still count the visit itself, so we can see which pages are read and roughly where our visitors come from, but no cookie is set and nothing is recorded that identifies you or your device or links this visit to any other. See our Cookie Notice for full details.

Where we measure a sign-up or a purchase, your email address is turned into an irreversible SHA-256 hash in your browser before anything is sent. The address itself is never sent to Google.

In the Reso application these tags run on three pages only: sign up, registration, and the welcome page after payment. No Google tag loads on any page that shows a dispute, a document, a report, or an invited party's portal. That limit is set in the application's own code, not in a Google setting, and the application leaves those three pages with a full page load, so the tags cannot carry on into the product behind you. On those three pages, a link that works as a one-time password, such as a sign-up, invitation or reset link, is taken out of the address bar before any tag loads. The link an invited party uses is on a page where no Google tag runs at all, so there is nothing there for a Google tag to read.

That is about advertising measurement, and not a claim that nothing is measured inside the application. We use our own product analytics tool, PostHog, on the pages you work on. It records page views and clicks so we can see how Reso is used. It is not an advertising network, it receives no dispute narrative, document or report, and nothing from it is sent to Google.

Contentsquare does the same for the site itself. It records the pages you visit, where you click and scroll, and where a visit stops, and it can replay a session so we can watch the path someone actually took. It sets its own cookies, and it only starts once you accept non-essential cookies - if you decline, it never loads. It is a site-experience tool, not an advertising network, and we do not use it to target advertising at you.

The explainer video on the site is hosted by Vimeo. The player only loads if you have accepted non-essential cookies and choose to play it; until then nothing is sent to Vimeo. We use Vimeo's Do Not Track setting to limit player tracking. When the player loads, Vimeo receives technical information such as your IP address and browser details, and may use cookies needed for the player to work. Vimeo handles that information under its Privacy Policy.

We do not use Meta Pixel or any other ad-network tracker, and we do not sell, share or rent your information.

Legal basis

We handle your personal information in accordance with the Privacy Act 2020 (New Zealand). We only collect information necessary for the purposes described in this policy.

Your rights

You have the right to access and correct your personal information, and to withdraw any marketing consent you have given. You can manage cookie preferences through the banner or the footer link.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.