Reso Terms of Service

1. About these terms

1.1 These terms govern your use of Reso, a service provided by Reso Group Limited (NZBN 9429053361011), a company registered in New Zealand ("Reso", "we", "us").

1.2 By creating an account, purchasing a subscription, or using Reso, you agree to these terms. If you're agreeing on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

1.3 We may update these terms. We'll give you at least 30 days' notice of any material change by email. Changes apply from the date stated in that notice. If you don't accept a material change, you may cancel under clause 6 and we'll refund the unused portion of any fee paid in advance.

2. What Reso is

2.1 Reso produces written reports analysing disputes under New Zealand law, based on information provided to it.

2.2 Reso does not provide legal advice. Reso is not a law firm and does not provide services through any law firm. Reso does not act for you and does not enter into a lawyer-client relationship with you. A Reso report is not legal advice, is not a substitute for legal advice, and should not be relied on as legal advice. You should obtain your own legal advice about your position, particularly where the matter is significant to you.

2.3 A Reso report is not a decision. It is not a determination, ruling, finding, or award. It has no legal effect, binds nobody, and does not resolve any dispute. It is not a prediction of what any court, tribunal or authority would decide.

2.4 Reports depend on the information provided. A report reflects only the information and documents submitted to it. Where material facts are not provided, are inaccurately described, or would be disputed by another party, the report cannot account for them. This applies particularly where only one party has provided information.

2.5 Reso is neutral. A report is not prepared in the interests of any party, including the party who paid for it. Where a report is provided to more than one party, each party receives the same report.

2.6 Reso uses artificial intelligence. Reports are generated by AI working from curated New Zealand law. Like all AI, it can make mistakes. We take significant care over accuracy, but you should check anything you intend to rely on, and take advice before making a decision that matters. Clause 8 sets out what we do if you identify an error.

3. Your account

3.1 You must provide accurate account information and keep it current.

3.2 You're responsible for activity under your account and for keeping your login credentials secure. Tell us promptly at support@getreso.co.nz if you believe your account has been accessed without authorisation.

3.3 Where your plan permits multiple users, you're responsible for their compliance with these terms.

3.4 Age. You must be 18 or over to hold a Reso account.

3.5 A person aged 16 or 17 may use Reso, including participating in a Multi-Party matter, with the written consent of a parent or guardian. That consent must be sent to support@getreso.co.nz before they submit information to us.

3.6 We don't knowingly collect information from anyone under 16. If we become aware that a person under 16 has submitted information to us, we'll stop processing it and delete it.

3.7 If you invite another party to a Multi-Party matter and you know or suspect they are under 18, tell us before sending the invitation.

4. Subscriptions and payment

4.1 Subscription term. Reso plans are subscriptions with a minimum term of 12 months from the date your subscription starts.

4.2 Payment options. You can pay for that term either:

• annually upfront, being the full 12-month fee at the start of the term; or
• annually, paid monthly, being the same 12-month fee divided into 12 monthly payments.

Both are a commitment to a 12-month term. Paying monthly is a payment arrangement offered to assist with cashflow, not a shorter subscription.

4.3 Reports included. Your plan includes a set number of reports, or unlimited reports, depending on the plan. Where your plan includes a set number, those reports are available to use at any time during your 12-month term. There is no monthly limit.

4.4 Single Report purchases. A Single Report is a one-off purchase, not a subscription. It doesn't renew, and it's available to use for 12 months from purchase.

4.5 Fees. Fees are as set out on our website or in your order at the time of purchase, and are exclusive of GST unless stated otherwise. GST is added where it applies.

4.6 Payment. Fees are payable by the method you nominate. Where you pay monthly, you authorise us to charge that method on each monthly payment date for the duration of the term.

4.7 Failed payments. If a payment fails, we'll notify you and may suspend access until it's resolved. Suspension doesn't end your subscription or your obligation to pay for the term. We'll give you at least 7 days' notice before suspending.

5. Renewal

5.1 Subscriptions renew automatically for successive 12-month terms unless cancelled.

5.2 To prevent renewal, cancel at least 7 days before your renewal date. Cancellations received inside that 7-day window take effect at the end of the following term.

5.3 We'll email you at least 45 days before each renewal date, confirming your renewal date, the fee that will apply, how many reports remain in your plan, and how to cancel.

5.4 Fee changes. If we're changing your fee at renewal, we'll say so in that notice. Where a fee increase applies, you may cancel at any time up to your renewal date and your subscription will end at the end of your current term.

6. Cancellation

6.1 You may cancel at any time through your account settings or by contacting support@getreso.co.nz.

6.2 Cancelling stops your subscription renewing. It doesn't end your current term.

6.3 You keep full access for the remainder of your 12-month term, including any reports remaining in your plan.

6.4 Where you pay monthly, your monthly payments continue for the remainder of the term. Where you paid upfront, fees already paid are not refunded.

6.5 Nothing in these terms affects any right you have to cancel because we've breached these terms or failed to provide the service, or any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those apply to you.

7. Unused reports

7.1 Unused reports are not refundable, except as set out in clause 8.

7.2 If you renew, any reports remaining at the end of your term carry over and are credited to your new term.

7.3 If your subscription ends without renewal, unused reports expire on the last day of your term. We'll tell you how many remain in the renewal notice under clause 5.3.

7.4 We may change how unused reports carry over at renewal. Any change will be notified in your renewal notice and won't affect reports already carried over.

7.5 Payments made in error. If you're charged in error, contact support@getreso.co.nz and we'll refund the amount charged. This is separate from cancellation and no cancellation terms apply to it.

8. Accuracy concerns

8.1 In this clause, a technical error means an error in the legal analysis in a report, such as a provision of legislation applied incorrectly, or a case cited for a proposition it does not support. It does not mean a conclusion you disagree with, or an outcome affected by information that was not provided to us.

8.2 If you believe a report contains a technical error, tell us at support@getreso.co.nz with the report reference and the specific point.

8.3 We'll acknowledge your message within one business day. Our legal team will review it and give you an outcome within five business days. That outcome tells you what we've found. Where a fix to the platform is required, making that fix may take longer, and we'll keep you informed.

8.4 Where we confirm, acting reasonably, that a report contains a technical error, we'll correct it and provide you with a free re-run of that report. We'll let you know once the correction is live, so the re-run is against a corrected version.

The credit for that re-run remains available for as long as your subscription is current. If you cancel, the credit remains available until the end of your current term, or for 30 days after we notify you that the correction is live, whichever is later.

Where the report was a Single Report purchase, the credit is available for 12 months from the date we confirm the error.

8.5 A re-run requires the original submission. Where the matter has been deleted, whether at your request or under our retention policy, we can't re-run the report. In that case, we'll refund it instead.

8.6 Where we confirm a technical error and can't correct it within a reasonable period, we'll refund that report.

8.7 We won't change a report because a party disagrees with its conclusion on the information provided. Where a report has been provided to more than one party, we can't amend it for one party only.

8.8 Where a report has been provided to more than one party and we confirm a technical error in it, we'll notify both parties, at the same time.

8.9 Whether a report contains a technical error is a matter for our reasonable assessment. Nothing in this clause requires us to change a report where we don't consider a technical error has occurred.

9. Multi-Party reports

9.1 Where you request a Multi-Party report, we'll invite the other party to provide their own account of the dispute.

9.2 Each party's submission, including any documents provided, is shared with the other party. Both parties see the same material and the same report.

9.3 Before making a submission, each party is asked to confirm they understand their submission will be shared with the other party. Consider this when deciding what to include.

9.4 Submissions are not disclosed to the other party before the report is delivered. Both parties receive the report, and each other's submissions, at the same time.

9.5 A submission may be withdrawn or changed at any time before the report is generated. Once the report has been delivered, it can't be withdrawn.

9.6 We don't require any party to participate, and we don't pursue or pressure a party who doesn't respond. If the invited party doesn't participate, you may proceed with a report based on your account alone. That report will state that it was prepared without the other party's input.

9.7 Once a report has been provided to both parties, it can't be withdrawn.

9.8 Where a party is invited to participate in a Multi-Party report, they'll be asked to accept these terms before making a submission. A party who declines to participate, or doesn't respond, isn't bound by these terms.

10. Your content

10.1 You retain ownership of everything you submit to Reso.

10.2 You grant us a licence to use, store and process your submissions for the purpose of providing the service. In a Multi-Party matter, this includes providing your submission and any documents you upload to the other party.

10.3 You confirm that you're entitled to provide what you submit, and to have it disclosed to the other party in a Multi-Party matter, and that doing so doesn't breach any confidentiality obligation, court order, or third party right.

10.4 You must not submit content that is unlawful, or that you've obtained unlawfully.

10.5 How we handle what you submit. Your dispute information is encrypted in transit and at rest. We don't use your data to train AI models, and we never sell or publish it. The service providers who help us run the platform are bound by contract and can't use your data for their own purposes.

11. Our intellectual property

11.1 We own Reso, including the platform, its methodology, and the structure and format of reports.

11.2 You may use reports for your own purposes in connection with the dispute they relate to, including sharing them with your advisers, the other party, a mediator, or a tribunal.

11.3 You may not resell reports, offer them as a service to others, or use the service to build a competing product.

12. Acceptable use

12.1 You must not use Reso to harass, intimidate, or mislead any person, or in connection with any unlawful purpose.

12.2 You must not attempt to access another user's account or data, interfere with the service, or use automated means to extract content from it.

12.3 You must not present a Reso report as a legal determination, as legal advice, or as something it isn't.

12.4 We may suspend or terminate your access for material breach of this clause. Where we do, we'll tell you why, and we'll refund any unused portion of a fee paid in advance except where the breach was deliberate.

13. Privacy and data

13.1 How we collect, use, store and disclose personal information is set out in our Privacy Policy which forms part of these terms.

13.2 How long we keep your information, and how to request deletion, is set out in our Data Retention Policy.

13.3 Our Privacy Officer can be contacted at gina@getreso.co.nz.

13.4 Where a Multi-Party report has been provided, some information may need to be retained even after a deletion request, because it relates to both parties. Our Data Retention Policy explains how this works.

14. Availability

14.1 We aim to keep Reso available but don't guarantee uninterrupted access. We may need to suspend the service for maintenance, and we'll give notice where we reasonably can.

14.2 We don't guarantee that a report will be produced within any particular time.

15. Liability

15.1 Where you acquire Reso for business purposes, the Consumer Guarantees Act 1993 doesn't apply, and you agree that section 43(2) of the Fair Trading Act 1986 applies, meaning sections 9, 12A and 13 of that Act don't apply to your acquisition of the service. This clause applies only where it's fair and reasonable for the parties to be bound by it.

15.2 Where you acquire Reso as a consumer, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

15.3 Subject to clauses 15.1 and 15.2, and to the extent permitted by law:

• we're not liable for any decision you make, or don't make, in reliance on a report;
• we're not liable for the outcome of any dispute, negotiation, mediation or proceeding;
• we're not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of anticipated savings; and
• our total liability to you in connection with the service is limited to the fees you've paid us in the 12 months before the event giving rise to the claim.

15.4 Nothing in this clause limits liability for fraud, or for anything that can't be limited by law.

16. Termination by us

16.1 We may terminate your subscription on 30 days' notice, and will refund the unused portion of any fee paid in advance.

16.2 We may suspend or terminate immediately for material breach under clause 12.

16.3 On termination, your access ends and unused reports expire. Clause 8 continues to apply to reports already produced.

17. General

17.1 Governing law. These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction.

17.2 Assignment. You may not assign these terms without our consent. We may assign them in connection with a sale or restructure of our business.

17.3 Entire agreement. These terms, together with the Privacy Policy and Data Retention Policy, are the entire agreement between us about the service.

17.4 Severance. If any provision is unenforceable, the rest continue to apply.

17.5 No waiver. If we don't enforce a term, that doesn't waive our right to do so later.

17.6 Notices. We'll send notices to the email address on your account. You can reach us at support@getreso.co.nz.